Posts Categorized: Professional

A Witness to Change: Deborah F., Lifelong Life Changer

A Witness to Change - UPMC Lifelong Life Chagner

By Deborah Fletcher, Refund Specialist, Revenue Cycle  My name is Deborah Fletcher, and I’m a UPMC Lifelong Life Changer.   I started working here at age 19 and am now 63 years old. I started in the forms processing department at Western Psychiatric Institute and Clinic of UPMC in 1974, and at that time we did not… Read more »

Following in My Mom’s Footsteps: Kristi, Lifelong Life Changer  

Following in My Mom's footsteps: Kristi, Lifelong Life Changer

By Kristi Russo, Senior Manager, ISD, Children’s Hospital of UPMC Information Services Division   My name is Kristi Russo, and I’m a UPMC Lifelong Life Changer.   I was influenced to start my career at Children’s Hospital of Pittsburgh of UPMC because my mother spent her career at Children’s Hospital for 30 years. I remember being young and hearing how much she… Read more »

How Small Beginnings Can Lead to Great Success: My Patient Access Story

Patient access representatives and patient information coordinators are the first point of contact for patients in physicians’ offices and hospitals. They greet patients, schedule appointments, collect payments, and more. Contact center specialists work in our Consumer Contact Centers and schedule appointments, verify insurance, and answer after-hours calls. Each of these entry-level roles impacts our patients’… Read more »