Recent Features

Why I Overcame My Fears to Become A Nurse: My Care Changes Lives

If you have set foot into the medical world, then you have probably been impacted by the work of a ...

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Once a Patient, Now a Life-Saver: My Care Changes Lives

If you have ever set foot into the medical world, then you have probably been impacted by the work of ...

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Tara Tucker

Inspired to Make a Difference: My Care Changes Lives

If you have set foot into the medical world, then you have probably been impacted by the work of a ...

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Alvine Taylor, Professional Staff Nurse, UPMC Susquehanna Williamsport

Two Communities, One Passion: My Care Changes Lives

If you have ever set foot into the medical world, then you have probably been impacted by the work of ...

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Joe Serafin

I Have Seen What Health Care Can Do: My Care Changes Lives

If you have set foot into the medical world, then you have probably been impacted by the work of a ...

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I Love My Job 2018

The saying goes, “Choose a job you love, and you will never have to work a day in your life.” We’re pleased to bring back our annual I LOVE MY JOB series, where real UPMC employees share what is it that they love about their career. Check out last year’s stories and tune in over… Read more »

The Experience I Needed to Succeed: Patient Access at UPMC

Patient access representatives and patient information coordinators are the first point of contact for patients in physicians’ offices and hospitals. They greet patients, schedule appointments, collect payments, and more. Contact center specialists work in our Consumer Contact Centers and schedule appointments, verify insurance, and answer after-hours calls. Each of these entry-level roles impacts our patients’… Read more »

How Small Beginnings Can Lead to Great Success: My Patient Access Story

Patient access representatives and patient information coordinators are the first point of contact for patients in physicians’ offices and hospitals. They greet patients, schedule appointments, collect payments, and more. Contact center specialists work in our Consumer Contact Centers and schedule appointments, verify insurance, and answer after-hours calls. Each of these entry-level roles impacts our patients’… Read more »

My Role in Life Changing Medicine: A Patient Access Perspective

Patient access representatives and patient information coordinators are the first point of contact for patients in physicians’ offices and hospitals. They greet patients, schedule appointments, collect payments, and more. Contact center specialists work in our Consumer Contact Centers and schedule appointments, verify insurance, and answer after-hours calls. Each of these entry-level roles impacts our patients’… Read more »

How a Closed Door Opened Me to Limitless Opportunities

Patient access representatives and patient information coordinators are the first point of contact for patients in physicians’ offices and hospitals. They greet patients, schedule appointments, collect payments, and more. Contact center specialists work in our Consumer Contact Centers and schedule appointments, verify insurance, and answer after-hours calls. Each of these entry-level roles impacts our patients’… Read more »