Posts Tagged: Information Services Division

UPMC Help Desk: Behind the Scenes

Before I started my first rotation in the ISDR program, my only interaction with UPMC’s Help Desk was when my printer wasn’t working or I was having issues with my email. I would call the Help Desk number and my issue would be resolved. Until I started my rotation here, I had no idea how… Read more »

Corporate Help Desk: The First Days

The first day on the job at UPMC’s Information Services Division Corporate Help Desk was a little bit intimidating. During the school year, I was a work-study student at Seton Hill University’s Solution Center. The Solution Center is similar to a help desk, but is combined with PC support. At the Solution Center, there are… Read more »