Over the past year, people in nearly every field of work have been forced to change the way that they do their job. For some, that has looked like making some adjustments to their daily tasks: adding safety and cleaning precautions, wearing masks, or social distancing from those around them. For others, it has changed the way they perform their job entirely, as they moved from an in-person or office setting to working from the safety of their own home.

Kristin R., Senior Lead Service Coordinator with UPMC Community HealthChoices, is one of those people. Prior to the pandemic, Kristin and her team traveled to visit patients who lived in nursing home residences, meeting with them to coordinate all areas of their care. When COVID-19 hit, she and her team had to transition to coordinating the care of their parents virtually or over the phone – without sacrificing the relationships they had built.

For Kristin, it doesn’t really matter where her meeting with a patient takes place. It could be in their home, in a nursing facility, over the phone, or through a screen.

Woman smiles in front of computer screen.
Kristin in her home office!

According to Kristin, “Everyone has different needs. For some, it is working on getting home with adequate support in place, and making sure all their needs are addressed for a successful return to their home. For others, it is making sure that they have the support to remain in their home – services like personal assistance services, personal emergency response systems, home-delivered meals, behavioral health resources, or vehicle modifications.” No matter where the interaction takes place, it’s all about helping patients meet their goals and regain independence.

Let’s learn a little more about Kristin and the role she plays on our team!

"It is a great feeling to know I helped someone set and attain a goal, however small or large that goal may be."

Kristin R., Senior Lead Service Coordinator with UPMC Community HealthChoices

What is the most impactful or rewarding aspect of your work?

I would say the most rewarding aspect is having a positive impact on other people.  Regarding the patients we serve, it is a great feeling to know I helped someone set and attain a goal, however small or large that goal may be. In a mentoring capacity, I also enjoy sharing my knowledge and experiences to help my coworkers achieve success in their role.

Why have you chosen to work at UPMC?

I have chosen to stay at UPMC for many reasons.  While my position is remote, I know that I have the support of teammates, supervisors, and management, with support being only a phone call away. UPMC promotes a positive work culture; being a part of a supportive team and being able to have open communication is key. I am grateful for the benefits UPMC has offered me, like opportunities to earn credit towards your insurance deductible, educational opportunities, and other perks.

Smiling family photo.
Kristin R. with her family!

What are your favorite ways to spend your time when you’re not working?

My family is a priority to me. My musician husband and I have three children between the ages of 11 and 20, so being involved with their activities is important to me. As a family we have one dog, two cats, and a turtle. We live in northern McKean County, near the Allegheny National Forest. I love dragonflies and have various hobbies – reading, crocheting and other crafts, and making my own wine.

Who would be a good fit for a role as a CHC Service Coordinator?

A career as a Service Coordinator combines the flexibility of remote work with the reward of building relationships with coworkers and patients. Whether you’re a working parent who wants to be available for your family, or you’re in a place in life where it’s time to try something new, a role with Community HealthChoices could be a great fit for you.


Does a role as a CHC Service Coordinator sound like it could be a fit for you, too? It's a great time to explore your options and join Kristin on our Community HealthChoices team.